Privacy policy

Introduction

• This Privacy Policy explains how BeHealthy Wellness collects, uses and protects your personal information
• By using our website and placing an order you agree to this Privacy Policy
• We are committed to protecting your privacy and personal data at all times
• This policy applies to all customers who visit or purchase from our website

Information We Collect

Personal Information:

• Full name
• Phone number
• Delivery address
• Email address
• Payment details

Automatically Collected Information:

• Browser type and device information
• Pages visited on our website
• Time and date of your visit
• IP address and location data

Information You Provide:

• Order details and preferences
• Product reviews and feedback
• Messages sent to our customer support
• WhatsApp or email communication

How We Use Your Information

• To process and deliver your orders accurately
• To send order confirmation and tracking updates
• To respond to your queries and complaints
• To send promotional offers and new product updates
• To improve our website and customer experience
• To prevent fraud and unauthorized transactions
• To comply with legal obligations when required

How We Protect Your Information

• All personal data is stored on secure and encrypted servers
• Payment information is processed through secure payment gateways
• We use SSL encryption to protect data transmitted on our website
• Access to your personal data is strictly limited to authorized team members only
• We regularly review our security practices to keep your data safe
• We never store your complete payment card details on our servers

Information Sharing

• We never sell your personal information to third parties
• Your data is never shared for marketing purposes without your consent
• We may share your information with:
  • Courier companies — for order delivery only
  • Payment processors — for secure transaction processing
  • Legal authorities — only when required by law
• All third parties we work with are bound by strict confidentiality agreements

Cookies Policy

• Our website uses cookies to improve your browsing experience
• Cookies help us remember your preferences and cart items
• We use cookies to analyze website traffic and improve performance
• You can disable cookies in your browser settings at any time
• Disabling cookies may affect some website features
• We use Google Analytics to understand how customers use our website

WhatsApp & SMS Communication

• By placing an order you agree to receive order updates via WhatsApp or SMS
• We may send promotional messages about new products and offers
• You can opt out of promotional messages at any time by messaging STOP
• We will never share your WhatsApp number with any third party
• We only contact you during reasonable hours

Children's Privacy

• Our website is intended for users aged 18 and above
• We do not knowingly collect personal information from children under 13
• If we discover we have collected data from a child — we will delete it immediately
• Parents or guardians can contact us to request data deletion for minors

Your Rights

You have the right to:

• Access your personal information we hold
• Correct any inaccurate personal data
• Delete your personal data from our records
• Opt out of marketing communications anytime
• Request a copy of your personal data
• Withdraw consent for data processing at any time

Policy Updates

• BeHealthy Wellness reserves the right to update this Privacy Policy at any time
• Updated policy will be posted on our website with a new effective date
• Continued use of our website after updates means acceptance of new policy
• We will notify customers of major changes via WhatsApp or email

Contact Us

For any privacy related queries or concerns:

• WhatsApp: 0300 2408078
• Email: behealthyclinic786@gmail.com
• Website: https://behealthy.com.pk
• Working Hours: Monday to Saturday — 9 AM to 6 PM
• Response Time: Within 24 hours