Privacy Policy

Introduction

  • This Privacy Policy explains how BeHealthy Wellness collects, uses and protects your personal information
  • By using our website and placing an order you agree to this Privacy Policy
  • We are committed to protecting your privacy and personal data at all times
  • This policy applies to all customers who visit or purchase from our website

Information We Collect

Personal Information:

  • Full name
  • Phone number
  • Delivery address
  • Email address
  • Payment details

Automatically Collected Information:

  • Browser type and device information
  • Pages visited on our website
  • Time and date of your visit
  • IP address and location data

Information You Provide:

  • Order details and preferences
  • Product reviews and feedback
  • Messages sent to our customer support
  • WhatsApp or email communication

How We Use Your Information

  • To process and deliver your orders accurately
  • To send order confirmation and tracking updates
  • To respond to your queries and complaints
  • To send promotional offers and new product updates
  • To improve our website and customer experience
  • To prevent fraud and unauthorized transactions
  • To comply with legal obligations when required

How We Protect Your Information

  • All personal data is stored on secure and encrypted servers
  • Payment information is processed through secure payment gateways
  • We use SSL encryption to protect data transmitted on our website
  • Access to your personal data is strictly limited to authorized team members only
  • We regularly review our security practices to keep your data safe
  • We never store your complete payment card details on our servers

Information Sharing

  • We never sell your personal information to third parties
  • Your data is never shared for marketing purposes without your consent
  • We may share your information with:
    • Courier companies — for order delivery only
    • Payment processors — for secure transaction processing
    • Legal authorities — only when required by law
  • All third parties we work with are bound by strict confidentiality agreements

Cookies Policy

  • Our website uses cookies to improve your browsing experience
  • Cookies help us remember your preferences and cart items
  • We use cookies to analyze website traffic and improve performance
  • You can disable cookies in your browser settings at any time
  • Disabling cookies may affect some website features
  • We use Google Analytics to understand how customers use our website

WhatsApp & SMS Communication

  • By placing an order you agree to receive order updates via WhatsApp or SMS
  • We may send promotional messages about new products and offers
  • You can opt out of promotional messages at any time by messaging STOP
  • We will never share your WhatsApp number with any third party
  • We only contact you during reasonable hours

Children's Privacy

  • Our website is intended for users aged 18 and above
  • We do not knowingly collect personal information from children under 13
  • If we discover we have collected data from a child — we will delete it immediately
  • Parents or guardians can contact us to request data deletion for minors

Your Rights

You have the right to:

  • Access your personal information we hold
  • Correct any inaccurate personal data
  • Delete your personal data from our records
  • Opt out of marketing communications anytime
  • Request a copy of your personal data
  • Withdraw consent for data processing at any time

Third Party Links

  • Our website may contain links to third party websites
  • We are not responsible for the privacy practices of these websites
  • We recommend reading the privacy policy of any external website you visit
  • These links are provided for convenience only

Policy Updates

  • BeHealthy Wellness reserves the right to update this Privacy Policy at any time
  • Updated policy will be posted on our website with a new effective date
  • Continued use of our website after updates means acceptance of new policy
  • We will notify customers of major changes via WhatsApp or email

Contact Us

For any privacy related queries or concerns:

  • WhatsApp: 0300 2408078
  • Email: behealthyclinic786@gmail.com
  • Website: https://behealthy.com.pk
  • Working Hours: Monday to Saturday — 9 AM to 6 PM
  • Response Time: Within 24 hours